Acceptance service: In order to obtain user demand information and make a service response, Vewell specially establishes a customer call center and opens national special service hotline 010-51293190 to accept the before-sale inquiries, application problems and after-sale servicing, etc of customers.
Information processing: After receiving the call from users, the customer representative of Vewell will, according to the service demand of customers, process user information, establish user information file, and via Vewell customer service management system, in real time, transmit the user service demand information to the corresponding service center.
Door-to-door service: After receiving the assigned task, the service management center will contact the user as soon as possible, and according to the user service demand, make a service response, provide normative and efficient door-to-door service (for Beijing only) in order to meet the user's service demand.
Service feedback: After the service is completed, authorize the service supplier to feed back the service result via Vewell customer service management system to customers.
User visit: After completing the service, Vewell customer service center will visit the user as soon as possible, supervise the service response quality and collect the feedback of the user and enter it into the user information file in order to provide data support for service quality analysis, following service and value-added service.
■ After-sale Guarantee Service
Vewell monitor products: One year guaranteed servicing free of charge for whole set.
Special note: After the guarantee period, in case of any problem and fault, if you think it is necessary to have technicians providing site support, we will dispatch experienced engineers to the site within 24h (for Beijing only) to provide you with free servicing or replacement. Our after-sale service center prepares a professional technical service team with exquisite techniques, strong professional competence and rich experience in servicing and support.
After-sale service call: 400-610-8998
Technical consultancy: +8610-62634425
E-mail: service@vewell.com
Address: No.301 Park，Baige Street, Shahe Town, Changping District, Beijing.